How can HiPerform smart solutions minimise unplanned downtime?
- Hiab Australia
- HiPerform Smart Solutions
- Service management
The best service department at your service
Hiab HiPerform is a suite of smart solutions that maximise lifecycle value and uptime. It helps you plan the maintenance of your Hiab load handling equipment based on near real time data. Our proactive fixed fee service solution prevents negative surprises and ensures more planned positives. A dedicated team of trained professionals and a wide service network delivers fast response and resolution. Take a load of maintenance and yourself with HiPerform.
Less negative surprises, more planned positives
Hiab ProCare is your private service department that saves you time, money and hassle. ProCare handles maintenance planning and execution for you maximising uptime and asset availability, in addition to minimising unplanned downtime. You can be sure that the equipment keeps doing what it is supposed to do, year after year.
Take a load off your calendar and balance sheet
ProCare is a preventive, predictive, comprehensive and fixed fee service contract solution for Hiab load handling equipment. It offers cost predictability and maximises lifecycle value while minimising total cost of ownership. You also save money and time by not having to source services and parts yourself.
The speedy and efficient way to fix it
With superior parts availability, repairs are executed quickly and efficiently, reducing downtime and maximising operational productivity. Our Hiab service workshops and vehicles are equipped with commonly used parts and components, which speeds up the service, minimises downtime costs and maintains a high ‘first fix’ rate. Our local Customer Support Centers (CSCs) respond quickly with emergency on-site repairs and dedicated customer care. Our remote service capabilities speed up the resolution time.
More than 3,000 service points worldwide
Let the trained expert do it. In-depth OEM knowledge and high-quality service ensures that your equipment performs optimally and for longer. Our highly skilled technicians regularly undergo evaluation and factory training with the latest product models and features, ensuring both highest level of competence and efficiency. They ensure that repairs and maintenance are performed according to high safety standards and strict safety protocols. You can be certain that your equipment always does what it should - and never endangers safety.
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In an uncertain world,
reliability is key
With ProCare, you can choose a customised service package that fits your needs and equipment:
ProCare Extended Warranty
ProCare Essential
ProCare Total R&M
Whatever the package,
ProCare always offers:
- Maximised uptime with equipment specific maintenance plans
- Predictable costs
- Professional technicians and Hiab original spare parts
- Protect your investment with documented service history
- Reduced total cost of ownership and increased resale value.
Choose the package that fits your needs
Cut service costs over the whole lifecycle
Fixing it before it breaks is good for both business and stress levels. Proactive maintenance reduced the total cost of ownership of a HIAB loader crane by 20% in a five year customer case study we carried out. A subscription model with fixed monthly fees makes HiPerform solutions such as ProCare a low risk investment.
For the warranty and resale value
When the service is performed by authorised Hiab technicians, you can be certain that the equipment remains under warranty. A documented service history, the use of original Hiab spare parts and high quality service can increase the resale value of the equipment by up to 10%.
Discounts on top of your savings
As a ProCare customer, you will get discounts on Hiab original spare parts and work such as repairs and corrective maintenance.
Optimise service planning, minimise unplanned downtime
Hiab HiConnect provides near real time data from your Hiab Equipment. You can see what and how your equipment is doing on our user-friendly web portal. This allows you to understand future service needs and plan service based on actual usage levels, and not just the age of the equipment.
Minimise costly mistakes and training costs
When you know what your operators are doing, it is easy to address operator misuse and mistakes. HiConnect enables you to optimise training to improve operator behaviour, and lengthen equipment lifetime. Hiab HiSkill crane operator simulator training is the best way to train and upskill operators, preventing wear and tear and damage to the equipment. The operators can train anytime and anywhere, and training costs are cut by up to 50 %.
Find out which HiPerform smart solutions are available to you
ProCare maintenance contracts
ProCare is a comprehensive service contract solution for Hiab equipment. It provides proactive maintenance and expert assistance to maximise equipment performance, reliability and lifespan.
HiSkill training simulator
HiSkill is a virtual reality training simulator to train new and experienced crane operators in a safe, scalable and cost-effective manner.
HiConnect equipment data
HiConnect is a telematics solution that provides near real-time data access to Hiab equipment. This data is used to monitor the health and performance of equipment, identify potential issues, and make data-driven decisions about fleet safety and utilisation.
